Emergency Comm Dispatch Trainee

The City of Portland, Bureau of Emergency Communications is seeking Emergency Communications Dispatcher Trainees to become Senior Emergency Communications Dispatchers for Portland / Multnomah County 9-1-1. Senior Emergency Communications Dispatchers answer/process emergency and non-emergency calls; and dispatch police, fire and medical responders on emergencies. The work is fast paced and rewarding, but often performed under stressful demands for speed and accuracy due to the nature of the work.

Emergency Communications Dispatcher Trainees participate in a comprehensive paid training program that includes classroom learning, extensive on-the-job training with experienced employees and directed self-study. The training program prepares Dispatcher Trainees to use critical thinking skills during quickly changing situations; to utilize computer, radio and phone systems required to complete the work; and to develop communication skills necessary to ensure public/responder safety.

At entry, the employee works under close supervision until able to demonstrate proficiency in all required aspects of the position. Work is reviewed for the quality of service provided to the public and partner agencies, through the examination of records and on-the-job observation. Experienced employees are required to perform with minimal supervision and may assist in training new employees. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Typical shift configurations for experienced employees are four – 10 hour days. Employees are not required to report to work on their days off.